goldsbet Privacy Policy

Introduction and Scope of Application

goldsbet is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the goldsbet website, mobile application, and all related services. When you register on our platform, log in, or use any service, you are considered to have automatically accepted the terms of this policy.

This policy applies to all registered members and any person browsing the platform from the date it comes into effect. goldsbet reserves the right to change or amend this policy at any time. Continued use of the platform after any amendment will be considered acceptance of the updated policy.

To learn more about our services, mission, and operations, please read our About Us page.

What Information We Collect

During the process of registering on the goldsbet platform and using our services, we collect various types of information. This information is used to improve the quality of our services and to ensure the security of your account.

2.1 Information You Provide Directly

The information you provide directly to us includes:

• Full name, date of birth, and national identity details (for identity verification)
• Email address and mobile number
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Username and password created by the user
• Information you provide when contacting the support team

2.2 Information Collected Automatically

Some information is collected automatically while using the platform:

• Device IP address, browser type, and operating system information
• Login duration, session details, and browsing behaviour
• Game play history, betting records, and balance changes
• Information collected through cookies and similar technologies
• Referral source and traffic origin information

2.3 Information Received from Third Parties

Necessary information may be obtained from reliable third-party sources for the purpose of identity verification and fraud prevention. goldsbet never collects irrelevant or excessive personal information.

Purpose of Using Information

Collected information is used only for specific and lawful purposes. goldsbet never misuses information and refrains from using personal information for unnecessary purposes.

• Account Management: For registration, login, password recovery, and maintaining account security.
• Transaction Processing: To successfully complete deposits and withdrawals and to maintain financial records.
• Identity Verification: To prevent the creation of multiple accounts or unauthorised activity.
• Customer Support: Information is used to provide assistance via 24/7 live chat and email.
• Service Improvement: To enhance the platform experience and resolve technical issues.
• Legal Compliance: To comply with applicable laws and regulations.
• Fraud Prevention: To detect and stop suspicious transactions or account activity.
• Relevant Communications: To notify you about bonuses, offers, or important updates (with your consent).

Information Security Measures

goldsbet gives your information security the highest priority. The platform uses SSL encryption technology, which keeps data transferred between your browser and our servers secure.

4.1 Technical Security

• All data is transferred in an encrypted state via SSL/TLS protocols.
• Passwords are never stored directly — only encrypted hashes are stored.
• Firewalls and anti-malware systems are active to block unauthorised access.
• Suspicious logins or unusual activity are monitored automatically.
• Servers are operated in a secure environment and undergo regular security audits.

4.2 Organisational Security

goldsbet staff can only access user information to a limited extent and only for necessary work purposes. All staff are bound by strict confidentiality agreements. Procedures are in place to handle any data security breach in a defined manner.

Sharing Information with Third Parties

goldsbet never sells your personal information to third parties. However, in certain specific cases, necessary information may be shared with trusted partners:

• Payment Service Providers: Limited financial information is shared to complete transactions using payment methods such as bKash, Nagad, Rocket, and bank transfer.
• Identity Verification Services: To confirm the legitimacy of accounts and prevent fraud.
• Technology Partners: Technology companies involved in operating and maintaining the platform — they work under strict confidentiality agreements.
• Legal Authorities: Information may be provided in response to a court order or a lawful request from a law enforcement agency.

Even in the above cases, only the minimum information necessary for the specific purpose is shared.

Cookies and Tracking Technologies

Cookies are used on the goldsbet website. Cookies are small text files stored in your browser or device that help improve the platform experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login status and ensuring security — without these, the platform does not function properly.
• Functional Cookies: To remember your preferences and settings, such as language selection or display type.
• Analytics Cookies: To monitor platform usage and improve service quality — these do not contain personal identifiers.

6.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

User Rights

You have certain important rights regarding your personal information, which goldsbet respects and has measures in place to enforce.

• Right of Access: You may request a copy of your personal information stored with us.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Opt Out of Marketing Communications: You may request to stop receiving marketing emails or messages at any time.
• Data Portability: In some cases you may request your information in a structured format.
• Filing a Complaint: If you have any concern about data protection, you may contact our support team directly.

To exercise these rights, contact our support team via 24/7 live chat or email.

Data Retention Period

goldsbet retains personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for as long as necessary after account closure to meet legal obligations.
• Financial Transaction Records: Retained for a defined period for legal and audit-related reasons.
• Support Communication Records: For as long as necessary for service improvement and dispute resolution.
• Analytics Data: May be kept in anonymised form for an extended period.

Once the purpose for retention is fulfilled or the time limit expires, information is securely deleted.

Protection of Minors' Information

goldsbet is a platform operated exclusively for persons aged 21 and above. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration. If a minor's account registration is detected, it will be closed immediately and the associated information will be deleted.

To read our full policy on responsible gaming, including detailed guidelines on the protection of minors, please visit our Responsible Gaming page.

Policy Changes and Updates

goldsbet may amend this privacy policy at any time due to changes in services, legal requirements, or business reasons.

Members will be notified of significant changes via email or a notice on the platform. The amended policy will take effect from the date it is published. Continued use of the platform after any change will be considered consent to the new policy.

Please read this policy together with the terms of service. For the full terms and conditions, visit our Terms and Conditions page.

Previous versions of this document can be provided by our support team upon request.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact goldsbet directly. Our support team provides assistance in both Bengali and English.

For general enquiries, you can also visit our Frequently Asked Questions (FAQ) page — it contains answers to many questions about accounts, payments, and privacy.